ATS CM4D Support & Training

Our customers can take advantage of our support services and training. We are very flexible, so please do not hesitate to ask us should you have any requirements.

Customer Help Desk

Current ATS CM4D customers can contact our helpdesk through the Support Request form .

Customer Portal

ATS CM4D customers can download software updates or upload files relating to support issues through the ATS CM4D Customer Portal.

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Service Level Agreements (SLA) & 24/7 Support

An SLA provides the client direct access to systems experts with a clearly defined response time. Depending on the level of support agreed between ATS and the client, a systems expert can be on-site within hours after taking the call. An SLA can be agreed as a Global agreement covering multiple sites with plant-specific agreements. Local, single location or area specific SLA’s are all possible within ATS’s flexible agreement structure. Project and 24/7 support is offered to customers both locally and globally. [more]

Software Maintenance Agreements (SMA)

The Software Maintenance Agreement provides customers with ongoing support and upgrades of all ATS software products. It is in addition to, not an extension of, the product warranties. The Software Maintenance Agreement has many additional benefits beyond simple warranty coverage. ATS offers an additional Service Level Agreement which provides for related on site support, hardware support and may cover software, hardware and systems not originally supplied by ATS as well as ATS supplied software, hardware and systems. [more]

Training and Webinars

Our qualified trainers all have practical, professional experience and know-how to apply theoretical knowledge in practice. Training can be given on-site, regionally or in one of our training centres world-wide, or through our free of charge webinars. [more]


Please contact us should you require more information.
 

Support & Training


ATS CM4D Site Automation Installation Guide
In this tutorial, you will learn how to install ATS CM4D Site Automation. [more]

ATS CM4D Web - Managed Reports
In this tutorial, you will learn what Managed Reports are and how to create them in CM4D Web. [more]


     





ATS CM4D Applications







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